Reusable Dog Pee Pad – Waterproof Washable Training Pad

Thank you for visiting and shopping at Pet Dry Shop. This Shipping Policy outlines our shipping procedures, timelines, and terms in compliance with Google Merchant Center requirements. Please read this policy carefully to understand how we process and deliver your orders.

Shipping Coverage

We currently ship orders within the United States only. At this time, we do not offer international shipping.

Order Processing Time (Handling Time)

Orders are processed within 1 to 2 business days

Processing is conducted Monday through Friday, excluding public holidays

Orders placed after the daily cutoff time will be processed the next business day

Order Cut-Off Time

Cut-Off Time: 03:00 PM

Timezone: Eastern Standard Time (GMT -05:00, New York)

Orders placed before 04:00 PM (EST) will begin processing on the same business day. Orders placed after this time will be processed on the following business day.

Shipping Time (Transit Time)

Estimated transit time is 4 to 8 business days

Deliveries occur Monday through Friday

Delivery times may vary depending on the destination and carrier operations

Total Delivery Time

The total estimated delivery time, including handling and transit, is:

5 to 10 business days (Monday to Friday)

Please note that this estimate does not include delays caused by unforeseen circumstances such as weather disruptions, carrier delays, or high shipping volumes.

Shipping Costs

Free U.S. Shipping
Free shipping on orders over $75

Standard Delivery
$4.99 shipping on orders under $75

Shipping Carriers

We use reliable and recognized shipping carriers to ensure safe and timely delivery. Shipping carriers are selected based on the destination within the United States and may include national and regional providers such as USPS, UPS, or FedEx.

Order Tracking

Once your order has been shipped:

A shipping confirmation email will be sent to your registered email address

The email will include a tracking number and instructions to track your package

Please allow up to 24 hours for tracking information to become active.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information at checkout

Pet Dry Shop is not responsible for delays or lost shipments caused by incorrect or incomplete addresses

If you notice an error in your shipping details, please contact us immediately before the order is dispatched

Lost, Stolen, or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received:

Please contact the shipping carrier first using your tracking number

If further assistance is needed, contact our support team

We will work with the carrier to help resolve the issue; however, we are not responsible for packages once they have been marked as delivered by the carrier.

Thank you for shopping at Pet Dry Shop. We are committed to providing high-quality products and a transparent, customer-friendly return and refund process. This Refund and Return Policy outlines the conditions under which returns, exchanges, and refunds are accepted for purchases made through our website: https://www.petdryshop.com.

Return Eligibility

We accept returns for both defective and non-defective products, subject to the conditions outlined below:

Products must be new, unused, and in their original condition

All original packaging, tags, and accessories must be included

Returns must be requested within 30 days from the date of delivery

We reserve the right to refuse returns that do not meet these conditions.

Return Window

Customers have 30 calendar days from the date of delivery to initiate a return request. Requests made after this period may not be accepted.

Return Method

All returns must be completed by mail.

To initiate a return:

Contact our support team at support@petdryshop.com

Once approved, you will receive instructions to download and print your return shipping label

Carefully package the item and attach the return label

Ship the item to the return address provided below

Return Shipping Costs

Return shipping is free of charge

A prepaid return label will be provided for all approved returns

Restocking Fees

We do not charge any restocking fees

You will receive a full refund for eligible returns

Exchanges

We accept product exchanges under the following conditions:

The item must meet the same eligibility criteria as returns

Exchanges must be requested within the 30-day return window

If the replacement item differs in price, applicable charges or refunds will be processed accordingly

To request an exchange, please contact our support team.

Refund Process

Once your returned item is received and inspected:

Approved refunds will be processed within 7 business days

Refunds will be issued to the original payment method

You will receive a confirmation email once the refund has been processed

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Non-Returnable Items

At this time, all products must be returned in new condition only. Items that show signs of use, damage caused by the customer, or missing components may not be eligible for a refund.

Return Address

All returns should be sent to the following address:

Pet Dry Shop
525 Hardage Trace NW
Marietta, GA 30064
United States

Additional Information

We recommend using a trackable shipping method when returning items

Pet Dry Shop is not responsible for items lost in transit if not shipped using the provided return label

This policy complies with applicable U.S. consumer protection laws and Google Merchant Center requirements

By placing an order on our website, you agree to the terms outlined in this Refund and Return Policy.