Refund policy

Thank you for shopping with Pet Dry Shop. We appreciate your trust in our brand and are committed to providing a smooth, transparent, and customer-friendly shopping experience. If you are not fully satisfied with your purchase, we are here to help. Website: https://www.petdryshop.com

Return Eligibility

We accept returns for both defective and non-defective items within 30 days of delivery.

To qualify for a return, items must:

Be unused and in their original condition

Include all original packaging, tags, and accessories

Be returned within 30 days from the delivery date

For hygiene and safety reasons, items showing signs of use, customer-caused damage, or missing components may not be eligible for a refund or exchange.

How To Request A Return

To start a return request, please contact our support team at:

Email: support@petdryshop.com

Once your request has been approved, we will provide a prepaid return shipping label along with detailed return instructions.

Please securely package the item and attach the provided return label before shipping it back to us.

Return Shipping

We offer free return shipping for all eligible returns.

A prepaid shipping label will be provided after the return request is approved. We strongly recommend using the provided label to ensure safe and trackable delivery.

Exchanges

We are happy to offer exchanges for eligible items within the 30-day return period.

If you would like to exchange an item, please contact our support team for assistance. Replacement requests are subject to product availability. If the exchanged item has a different price, the remaining balance will either be charged or refunded accordingly.

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our support team will carefully review the issue and work quickly to provide a suitable resolution, including a replacement or refund when applicable.

To help us process your request faster, we may request photos of the item and packaging.

Refund Process

Once your returned item has been received and inspected, approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used during checkout. After the refund has been processed, you will receive a confirmation email.

Please note that depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Non-Returnable Conditions

Returns may not be accepted if:

The item has been used or damaged after delivery

Original packaging, accessories, or tags are missing

The return request is submitted after the 30-day return period

Return Address

Pet Dry Shop
525 Hardage Trace NW
Marietta, GA 30064
United States

Our Commitment

At Pet Dry Shop, we believe in clear communication, reliable customer service, and fair return practices. Our goal is to provide quality pet products while ensuring every customer feels confident and supported when shopping with us.

Customer satisfaction is important to us, and we are committed to providing fair, transparent, and helpful support for every order. If you have any concerns regarding your purchase, our team will always do our best to assist you promptly and professionally.

Contact Us:

Business Address: 525 Hardage Trace NW, Marietta, GA 30064, USA
Email: support@petdryshop.com
Phone Number: +1 (770) 575-8270
Business Hours: 09:00 am to 05:00 pm (Monday to Friday) (GMT-05:00)