Shipping policy
Thank you for shopping with Pet Dry Shop. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through our website. Website: https://www.petdryshop.com
Shipping Coverage
Pet Dry Shop currently ships within the United States only.
At this time, we do not offer international shipping. Our focus is to provide dependable delivery service and accurate order fulfillment for customers across the United States.
Order Processing Time
Orders are typically processed within 1–2 business days.
Processing takes place Monday through Friday, excluding weekends and public holidays. Once your order has been placed successfully, you will receive an order confirmation email.
Orders placed after the daily cut-off time may begin processing on the following business day.
Daily Order Cut-Off Time
Cut-Off Time: 03:00 PM (EST)
Timezone: Eastern Standard Time (GMT -05:00, New York)
Orders submitted before the cut-off time are generally processed on the same business day whenever possible.
Estimated Shipping Time
After processing, standard delivery usually takes approximately 4–8 business days.
Deliveries are made Monday through Friday. Shipping timelines may vary slightly depending on carrier operations, destination, weather conditions, or seasonal shipping demand.
Total Estimated Delivery Time
The estimated total delivery timeframe, including processing and transit time, is approximately:
5–10 business days
While most orders arrive within the estimated timeframe, occasional delays may occur due to factors outside our control, including severe weather, carrier disruptions, holidays, or periods of increased shipping volume.
Shipping Rates
We aim to keep our shipping rates simple and transparent.
Free shipping on orders over $75
Standard shipping fee of $4.99 for orders under $75
All shipping charges are clearly displayed during checkout before payment is completed.
Shipping Carriers
To ensure safe and dependable delivery, we work with trusted U.S. shipping carriers, including:
USPS
UPS
FedEx
The shipping carrier used may vary depending on the delivery location and package requirements.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after your package has been dispatched.
Customers can use the provided tracking number to monitor shipment progress at any time.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Pet Dry Shop is not responsible for delays or delivery issues caused by incorrect or incomplete shipping addresses submitted by the customer. If you notice an error in your shipping details, please contact us as soon as possible before your order is shipped.
Lost, Delayed, Or Stolen Packages
If your package is delayed, lost in transit, or marked as delivered but cannot be located, we recommend contacting the shipping carrier first using the provided tracking number.
If additional assistance is needed, our support team will gladly work with the carrier to help review the issue and assist whenever possible.
Please note that once a shipment has been marked as delivered by the carrier, Pet Dry Shop cannot guarantee reimbursement or replacement for lost or stolen packages.
Shipping Delays
Although we work hard to ensure timely delivery, occasional delays may occur due to severe weather conditions, holidays, carrier service interruptions, or periods of unusually high order volume.
We appreciate your patience and understanding should unexpected delays occur during transit.
Our Commitment
At Pet Dry Shop, we value transparency, reliable service, and customer satisfaction. Our team works carefully to process and ship orders efficiently while keeping customers informed throughout the delivery process.
We believe online shopping should be simple, secure, and dependable. If you have any questions regarding shipping or your order status, our support team is always happy to assist you.
Contact Us:
Business Address: 525 Hardage Trace NW, Marietta, GA 30064, USA
Email: support@petdryshop.com
Phone Number: +1 (770) 575-8270
Business Hours: 09:00 am to 05:00 pm (Monday to Friday) (GMT-05:00)