Soft Plush Dog Bed Kennel – Cozy Sleeping Bed for Small & Large Dogs

At Pet Dry Shop, we are committed to providing efficient, reliable, and transparent delivery services. All orders are shipped using standard shipping methods, ensuring a balance between affordability and dependable delivery across the United States.

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it promptly. Below is a detailed breakdown of our shipping schedule:

Standard Shipping Handling Time

Order Handling Time: 1–3 Business Days (Monday–Friday)

Orders are prepared, processed, and dispatched within this timeframe

Standard Shipping Transit Time

Transit Time: 5–10 Business Days (Monday–Friday)

This represents the estimated delivery time after your order has been shipped.

Total Shipping Time (Handling Time & Transit Time)

Total Delivery Time: 6–13 Business Days (Monday–Friday)

This includes both processing and transit durations.

Order Cut-Off Time

Order Cut-Off Time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York)

Orders placed after this time will be processed on the next business day.

Order Confirmation

After placing your order, you will receive an order confirmation email containing your purchase details.

Once your order has been shipped, you will receive a shipping confirmation email that includes:

A tracking number

A tracking link to monitor your shipment

You may also receive delivery notifications depending on the carrier.

Shipping Carrier

All orders are shipped using standard shipping services through trusted carriers within the United States. Depending on your location, we may use:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx

Carrier selection is based on availability and efficiency to ensure timely delivery.

Shipping Locations

We currently offer shipping within the United States only.

At this time, international shipping is not available.

Shipping Fee

Free Standard Shipping on all orders

All transactions are processed in USD (United States Dollar)

There are no additional or hidden shipping fees.

Tracking

After your order has been dispatched, a tracking number will be sent to your email address.

Tracking information may take up to 24 hours to update

You can use the provided link to monitor your shipment status at any time

Lost Packages

If your package is marked as delivered but you have not received it, please take the following steps:

Confirm your shipping address is correct

Check around your property and delivery areas

Ask neighbors or household members

Contact the shipping carrier with your tracking number

If your package is confirmed lost, please contact us with your order details. We will assist you with a replacement or appropriate resolution.

Delays

While we strive to meet our estimated delivery times, delays may occur due to:

High order volumes

Weather conditions

Carrier or logistical disruptions

If your order has not arrived within the expected timeframe, please contact our support team for assistance.

Return Window and Eligibility

We accept returns within 30 days of delivery, provided the following conditions are met:

Items must be new, unused, and in their original packaging

Products must be returned in the same condition in which they were received

Returns are accepted for both defective and non-defective products

Customers must contact us prior to returning any item to receive proper return instructions

We reserve the right to decline returns that do not meet the above conditions.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us as soon as possible after delivery. To ensure a quick resolution, please provide:

Your order number

Clear photographs of the item and packaging

A brief description of the issue

Once reviewed, we will offer an appropriate solution, which may include a replacement, exchange, or full refund.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original method of payment

Processing will be completed within 7 business days

A confirmation email will be sent once the refund has been processed

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Please check your bank or payment account again

Contact your credit card company or bank, as processing times may vary

If you still have not received your refund, please contact us at support@petdryshop.com

Non-Returnable Items

We do not accept returns under the following circumstances:

Items that are used, damaged by the customer, or not in original condition

Products returned after the 30-day return window

Items returned without prior contact or authorization

Exchanges

We accept exchanges for eligible items within the 30-day return window.

Items must be new, unused, and in original packaging

Exchanges are available for both defective and non-defective products

Customers must contact us to initiate an exchange request

We recommend reviewing product details carefully before placing an order to ensure the correct selection.

Return Address

 525 Hardage Trace NW, Marietta, GA 30064, USA

Method & Fees

Return Method: By mail

Return Label: Download and print, free of charge

Restocking Fee: None

Return Shipping Cost: Free

Refund Processing Time: 7 business days

Cancellation Policy

Orders may be canceled within 2 hours of purchase, provided the order has not yet been processed or shipped.

After this period, cancellations may not be guaranteed.